Refund Policy

AMZSeller is provided as a subscription-based service. All plans are billed in advance on a recurring basis unless otherwise stated.

• You may subscribe to a ready pack (billed monthly or annually) or assemble a custom plan through Build your plan.
• Subscriptions are billed in US dollars and renew automatically until cancelled.
• Self-serve billing actions are available to the account owner.

New accounts may start a free trial without entering a payment method. The trial lasts 14 days unless stated otherwise at signup.

• No charge is made when the trial ends. Your account simply moves to a plan selection screen until you choose a paid plan.
• One trial per account and per email address.
• Because a trial involves no payment, there is nothing to refund for a trial period.

Within 7 calendar days of your first subscription payment you may request a full refund, no questions asked.

• The request is self-serve: open Profile, then the Plan & Billing tab, and use the money-back option while the window is open.
• The guarantee can be used once per account.
• Refunds are issued to the original payment method used for the charge.
• When the refund is approved, your subscription is cancelled immediately and access to paid features ends at that point rather than at the end of the billing period.

Once the 7-day window has passed, subscription fees are non-refundable. This includes the remainder of a billing period you have already paid for, whether you cancel, stop using the service, or downgrade.

We will still correct genuine billing faults outside the window:

• Duplicate charges for the same billing period.
• Charges caused by a billing error on our side.
• Any refund required by applicable law.

The money-back guarantee covers your initial subscription charge only. Everything below has its own rule.

Renewal invoices for later billing periods are not refundable.

One-time tool unlocks — the single payment that opens a full result or grants a fixed number of full runs:

• The content and credits are delivered immediately, so these purchases are not refundable once delivered.
• Unused run credits are not cashed out and are not converted into account credit.
• The access link we email for a purchased result is valid for 60 days. An unpaid checkout expires after 24 hours and costs you nothing.

Premium listing packages — individually produced listing work:

• Refund requests are reviewed case by case by support and may be granted in part, reflecting the work already delivered.
• A full refund cancels the order.
• Before delivery you may still contact support; after delivery you may request a revision within the scope of the package instead of a refund. If we receive no response within 3 days of delivery, the order is approved automatically.

Extra usage credits (top-ups):

• Top-ups require an active subscription and are not refundable once purchased.
• They do not expire and survive plan changes, but they are forfeited if you delete your account.

Free tools involve no payment at all, so there is nothing to refund. Reaching a free usage limit is not a service failure and does not create a refund claim.

You can cancel at any time from Manage billing in your profile. There is no notice period and no cancellation fee.

• Cancellation takes effect at the end of your current paid billing period.
• You keep full access to your plan until that date.
• You can reverse a scheduled cancellation at any time before it takes effect.
• When the period ends, the account becomes inactive and paid features are locked. Your data is retained according to our Privacy Policy.
• Cancelling on its own does not create a refund. If you are still inside the 7-day window, use the money-back guarantee instead.

Changing plans is not a refund event. Depending on the direction of the change, one of two things happens:

• Upgrades, switching from monthly to annual on the same pack, and any change involving a custom plan take effect immediately. You are charged a prorated amount for the rest of the period, reduced by credit for the time you did not use on the previous plan.
• Downgrades to a smaller pack and switching from annual to monthly on the same pack take effect at the end of your current period. Nothing is charged or credited at the time you schedule them, and your current limits stay in place until the change applies.

If an immediate change leaves a surplus in your favour, it is added to your account as credit toward future invoices. Surplus from a plan change is not paid back to your card.

If a renewal payment fails, your account enters a grace period of 14 days during which you can update your payment method and settle the open invoice.

• Paying the open invoice restores access automatically.
• If the invoice is still unpaid when the grace period ends, the account becomes inactive.
• Invoices settled during a grace period cover service you had access to and are not refundable on that basis.

For refund inquiries, contact: